PAYMENT & SECURITY
This page explains payments, billing questions and refund routing for purchases made through qevnoray.com.
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Available Payment Methods
The payment methods available for your purchase are displayed at checkout. Availability may vary by location, device or payment provider.
A payment logo displayed elsewhere on the website does not guarantee that the corresponding method is available for every order.
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Prices, Currency and Order Total
Before paying, review the selected products, options, quantities, currency, discounts, shipping charges, applicable taxes and final order total.
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Your bank or payment provider may separately charge currency-conversion or international-transaction fees. These are provider charges and are not additional fees collected by Qevnoray™.
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Payment Authorization
Orders require successful payment authorization. Your payment provider may request additional authentication or verification.
If payment fails, check the details you entered and contact the provider where necessary. Before submitting another purchase, check whether an order confirmation has already been received.
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Payment Security
Transactions are handled through the payment services available at checkout. Providers may apply authentication, fraud screening and other security controls.
No electronic payment system can guarantee complete protection against every risk. Use a trusted device and protect your login information.
We will not ask you to send your card security code, password or one-time authentication code by email or telephone.
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Billing Questions
If you suspect an incorrect or duplicate charge, contact service@qevnoray.com.
Include your order number, the transaction date, the amount and a description of the issue. Conceal sensitive payment details in screenshots.
A pending authorization may appear differently from a completed charge. Your payment provider can explain the status of an authorization on your account.
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Cancellation Payments
If an order is successfully cancelled before fulfillment begins, no cancellation fee is charged. Amounts collected for the cancelled order are refunded to the original payment method within 5–10 business days after cancellation is confirmed.
Additional bank or payment-provider posting time may apply.
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Return Refunds
Approved return refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.
Where a return is not required, an approved refund is issued within 5–10 business days of approval.
See the Return & Refund Policy for eligibility, return costs and the treatment of original shipping charges.
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Business and Support Information
Qevnoray™ is owned and operated by Shenzhen Xiuwai Huizhong Education Technology Co., Ltd.
Brand Name: Qevnoray™
Legal Company Name: Shenzhen Xiuwai Huizhong Education Technology Co., Ltd.
Owner: Luo Hongxiu
Business Address: Rooms 102–202, Unit 1, Building 67, Yitian Village, No. 1005 Yitian Road, Yitian Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong, China
Website: qevnoray.com
Customer Support Email: service@qevnoray.com
Customer Support Phone: +86 186 8214 3121
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)