FAQ
Who operates Qevnoray™?
Qevnoray™ is owned and operated by Shenzhen Xiuwai Huizhong Education Technology Co., Ltd. The owner is Luo Hongxiu.
What does Qevnoray™ sell?
We sell stationery supplies. Each product page explains the available options, relevant specifications and items included with the purchase.
Are all items shown in product photographs included?
Only items expressly listed in the product description are included. Decorative props, display stands and other styling accessories are not included unless the listing states otherwise.
How long does order processing take?
Orders are typically processed within 2–4 business days after payment confirmation. During holidays, promotions or unusually high order volume, processing may take up to 5 business days.
Business days exclude weekends and applicable public holidays. Processing time is separate from shipping transit time.
How long does standard U.S. delivery take?
Estimated standard transit to supported United States destinations is 10–15 business days after dispatch.
Including normal processing, the estimated time from payment confirmation to delivery is 12–19 business days. If processing takes 5 business days during a peak period, the estimated total is 15–20 business days.
Delivery estimates are not guaranteed arrival dates.
How much does shipping cost?
Shipping costs are calculated at checkout based on the destination and selected shipping method. Available charges are shown before payment.
Do not assume an order qualifies for free shipping unless an applicable offer expressly states that it does.
Where are orders shipped from?
Orders may be fulfilled from our own or partner facilities depending on inventory availability and destination. The dispatch location may differ from our business address and may be outside your country.
How can I track my order?
After dispatch, we send a shipping confirmation email containing tracking information. Please allow time for the carrier to record the first tracking update.
What should I do if my order is delayed or missing?
Email service@qevnoray.com with your order number and tracking details. We will investigate and explain the available resolution.
If tracking says “Delivered” but you cannot locate the parcel, check the delivery area and carrier notices, then contact us. We will not automatically reject your request solely because tracking shows delivery.
Can I change my shipping address?
Contact us immediately. Address changes depend on fulfillment status and cannot be guaranteed once fulfillment or shipment has started.
Can I cancel my order?
Request cancellation before fulfillment begins. Successful cancellation before fulfillment carries no cancellation fee, and amounts collected for the cancelled order will be refunded to the original payment method.
If fulfillment has started, we will check whether cancellation is still possible. Otherwise, the Return & Refund Policy applies after delivery.
What is the return period?
You may request an eligible return within 30 calendar days after delivery.
What condition must an item be in for a change-of-mind return?
It must be unused, complete and in its original condition. Retain original packaging where reasonably possible.
Writing in notebooks, removing pages, using stickers or consuming ink generally makes an item ineligible for a change-of-mind return. These conditions do not remove your rights concerning defective or materially misdescribed products.
How do I request a return?
Email service@qevnoray.com with your order number, the item, the reason for your request and photographs or video where relevant.
Wait for approval and the return instructions before shipping the item.
Where should I send my return?
Customer support will provide the appropriate return warehouse address after approving your request. Do not automatically use our business address.
Who pays return shipping?
Customers pay return shipping for preference-based returns.
For damaged, defective, incorrect, incomplete or materially misdescribed items attributable to us, we provide an appropriate solution without additional costs to the customer.
Do you charge a restocking fee?
No. We do not charge a restocking fee.
How long do refunds take?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. Your bank or payment provider may need additional time to display the refund.
Where a return is not required, an approved refund is issued within 5–10 business days of approval.
How can I contact customer support?
Email: service@qevnoray.com
Phone: +86 186 8214 3121
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)
Business Information
Brand Name: Qevnoray™
Legal Company Name: Shenzhen Xiuwai Huizhong Education Technology Co., Ltd.
Owner: Luo Hongxiu
Business Address: Rooms 102–202, Unit 1, Building 67, Yitian Village, No. 1005 Yitian Road, Yitian Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong, China
Website: qevnoray.com