RETURN & REFUND POLICY

RETURN & REFUND POLICY

This policy explains returns, product problems, refunds and cancellation requests for purchases from Qevnoray™.

  1. Return Window

You may request an eligible return within 30 calendar days after delivery.

This return period does not limit mandatory rights concerning faulty goods, misdescription or other matters where applicable law provides additional protection.

  1. Change-of-Mind Return Eligibility

For a preference-based return, the item must be unused, complete and in its original condition. Provide your order number or other valid proof of purchase.

Retain original packaging where reasonably possible and package the item securely for its return journey.

For stationery, writing in a notebook, removing sheets, applying stickers, consuming ink or altering the item generally makes it ineligible for a change-of-mind return.

These conditions do not automatically disqualify a claim involving a defect or material misdescription. Reasonable inspection needed to discover a problem does not itself remove your rights.

  1. Special Restrictions

Any restriction concerning a personalized or customized item must be clearly disclosed before purchase and remains subject to applicable law.

A discount or promotional price alone does not make a product non-returnable. Any lawful final-sale restriction must be disclosed before purchase and does not remove mandatory rights concerning defective or misdescribed goods.

  1. How to Request a Return

Email service@qevnoray.com and provide:

Your order number.
The item and option concerned.
The reason for the return.
Photographs or video where relevant and reasonably available.

We will review the request and explain the next steps. Please contact us before sending the item so it can be routed to the correct destination.

  1. Return Address

Please do not send returns to our business address unless specifically instructed.

Once your eligible return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

If the return destination is outside your country, we will identify this before you send the item so you can assess postage costs.

  1. Return Shipping Costs

Preference-Based Returns

You are responsible for return shipping costs when returning an eligible item because of a change of mind, preference or another reason unrelated to a product or fulfillment error.

Original shipping charges are not refunded for these returns unless required by applicable law. If the order originally qualified for free shipping, we do not retroactively deduct an undisclosed shipping charge.

Product or Fulfillment Problems

If an item arrives damaged, defective, incorrect, incomplete or materially different from its description because of an issue attributable to us, we will provide an appropriate replacement, refund or return solution at no additional cost to you.

Where a return is necessary, we will arrange or cover reasonable return shipping costs. Please obtain instructions before purchasing return postage.

  1. Restocking Fees

We do not charge a restocking fee.

  1. Return Inspection

We inspect returned items to confirm the applicable requirements and the reported issue.

We will explain any decision to reject or adjust a refund. You may contact customer support if you disagree or wish to provide further information.

  1. Refund Method and Timing

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Where a return is not required, an approved refund is issued within 5–10 business days of approval.

Your bank or payment provider may take additional time to display the refund. If it does not appear after the stated processing period and your provider’s posting period, contact us for assistance.

  1. Damaged, Defective, Incorrect or Missing Items

Contact us as soon as reasonably possible after discovering the issue.

Keep the item and packaging where reasonably possible while we review the matter. Provide relevant evidence when available; if you cannot supply a particular form of evidence, contact us to discuss an alternative.

The remedy will reflect the circumstances and applicable consumer rights. We do not require customers to bear additional costs caused by our product or fulfillment errors.

  1. Exchanges

Contact us to ask whether a replacement or exchange is available. Availability depends on stock and the nature of the request.

We will explain any applicable steps or costs before you agree.

  1. Order Cancellation

Contact service@qevnoray.com promptly to request cancellation before fulfillment begins.

Successful cancellation before fulfillment carries no cancellation fee. Amounts collected for the cancelled order are refunded to the original payment method within 5–10 business days after cancellation is confirmed.

Once fulfillment or shipment has started, cancellation cannot be guaranteed. We will check whether the order can still be stopped. If it cannot, this return policy applies after delivery.

  1. Consumer Rights

Nothing in this policy excludes or limits rights that applicable law does not permit us to exclude or limit.

  1. Contact and Business Information

Qevnoray™ is owned and operated by Shenzhen Xiuwai Huizhong Education Technology Co., Ltd.

Brand Name: Qevnoray™
Legal Company Name: Shenzhen Xiuwai Huizhong Education Technology Co., Ltd.
Owner: Luo Hongxiu
Business Address: Rooms 102–202, Unit 1, Building 67, Yitian Village, No. 1005 Yitian Road, Yitian Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong, China
Website: qevnoray.com
Customer Support Email: service@qevnoray.com
Customer Support Phone: +86 186 8214 3121
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)