TERMS AND CONDITIONS

TERMS AND CONDITIONS

These Terms and Conditions govern purchases made through qevnoray.com.

Qevnoray™ is owned and operated by Shenzhen Xiuwai Huizhong Education Technology Co., Ltd. This company operates the store and administers customer orders and after-sales support.

  1. Placing an Order

Provide accurate contact, billing and shipping information and use a payment method you are authorized to use.

Review the product, selected option, quantity, delivery address and total before submitting the purchase.

If an error is discovered, contact us immediately. Our ability to make changes depends on fulfillment status.

  1. Order Review

Orders may be reviewed for payment authorization, stock availability, security and applicable restrictions.

We may decline or cancel an order for a legitimate reason, such as unavailable stock, failed payment, suspected fraud or a material technical error.

If we cancel an order that will not be fulfilled, we will notify you and refund amounts collected for that order to the original payment method within 5–10 business days after cancellation is confirmed.

  1. Product Information

Product pages identify the available specifications and package contents.

Decorative props or accessories are included only when expressly stated. Screen settings and lighting may affect color appearance, but these factors do not excuse a material difference from the product description.

Do not assume a product has a certification, safety rating, refill compatibility or other feature unless the listing expressly identifies it.

  1. Prices and Charges

The checkout displays the applicable currency, product prices, discounts, shipping charges, taxes collected and final total before payment.

Shipping costs are calculated at checkout based on destination and selected service.

Your payment provider may separately apply conversion or international-transaction fees.

Price changes do not retrospectively change the agreed price of an existing accepted order.

  1. Payment

Available payment methods are shown at checkout. Purchases require successful authorization and may be subject to payment-provider security checks.

See Payment & Security for billing assistance and payment-related information.

  1. Processing and Production

Standard orders are typically processed within 2–4 business days after payment confirmation, or up to 5 business days during peak periods.

Processing time is separate from transit time. Any additional production time for a personalized or made-to-order item must be disclosed on its product page before purchase.

  1. Shipping

Standard transit to supported United States destinations is estimated at 10–15 business days after dispatch.

Normal processing and transit together give an estimated total of 12–19 business days. If processing takes 5 business days during a peak period, the estimated total is 15–20 business days.

Orders may be fulfilled from our own or partner facilities. Dispatch may occur outside your country and from a location different from our business address.

See the Shipping Policy for destination restrictions, charges, tracking, customs and delivery concerns.

  1. Returns and Refunds

Eligible return requests may be made within 30 calendar days after delivery.

For preference-based returns, items must be unused, complete and in their original condition. Customers pay return shipping.

For product or fulfillment errors attributable to us, we provide an appropriate solution without additional costs to the customer.

We do not charge a restocking fee.

Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection of the returned item. Where a return is not required, refunds are issued within 5–10 business days of approval.

The Return & Refund Policy provides the complete rules.

  1. Cancellation

Request cancellation promptly before fulfillment begins.

Successful cancellation before fulfillment carries no cancellation fee. Amounts collected for the cancelled order are refunded to the original payment method within 5–10 business days after cancellation is confirmed.

Once fulfillment or shipment has started, cancellation cannot be guaranteed. If the order cannot be stopped, the return rules apply after delivery.

  1. Product and Delivery Problems

Contact us if an order is damaged, defective, incorrect, incomplete, materially misdescribed, overdue or missing.

Provide the order number and relevant supporting information where reasonably available.

We will investigate and explain the available remedy. A carrier delivery scan does not automatically prevent a missing-parcel claim from being reviewed.

  1. Promotions

Offers may have stated eligibility requirements, expiry dates or product restrictions.

Promotional pricing does not automatically remove return rights. Any lawful restriction must be clearly disclosed before purchase.

  1. Errors

We may correct genuine listing, stock, pricing or technical errors.

If an error materially affects an existing order, we will explain it and obtain agreement to any proposed material change or provide an appropriate cancellation and refund solution.

  1. Relationship Between Policies

Our Shipping Policy, Return & Refund Policy, Payment & Security page and Privacy Policy provide additional details relevant to purchases.

If wording appears inconsistent, contact us for clarification. We will not use an inconsistency to retrospectively impose a less favorable undisclosed condition on an existing purchase.

  1. Consumer Rights and Complaints

Nothing in these terms excludes or limits mandatory consumer rights.

To raise a complaint, contact us with your order number and the issue. We will review the matter and explain our response. You retain any applicable external dispute-resolution or legal rights.

  1. Updates

Updated terms will be posted with a revised date. Changes do not retrospectively remove agreed protections or mandatory rights for an existing purchase.

  1. Contact and Business Information

Brand Name: Qevnoray™
Legal Company Name: Shenzhen Xiuwai Huizhong Education Technology Co., Ltd.
Owner: Luo Hongxiu
Business Address: Rooms 102–202, Unit 1, Building 67, Yitian Village, No. 1005 Yitian Road, Yitian Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong, China
Website: qevnoray.com
Customer Support Email: service@qevnoray.com
Customer Support Phone: +86 186 8214 3121
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)

Qevnoray™ is owned and operated by Shenzhen Xiuwai Huizhong Education Technology Co., Ltd.