SHIPPING POLICY

SHIPPING POLICY

This policy explains processing, shipping charges, estimated delivery times, tracking and delivery concerns for Qevnoray™ orders.

  1. Order Processing

Orders are typically processed within 2–4 business days after payment confirmation.

During holidays, promotions or unusually high order volume, processing may take up to 5 business days.

Business days exclude weekends and applicable public holidays. Processing covers order preparation before dispatch and is separate from shipping transit time.

  1. Production Time

The standard estimates below do not include additional production for personalized or made-to-order items.

If an item requires additional production, the applicable production time must be stated on its product page before purchase and considered when reviewing the total delivery estimate.

  1. Estimated United States Delivery

For standard shipping to supported United States destinations, estimated transit time is 10–15 business days after dispatch.

With normal processing of 2–4 business days, the estimated total from payment confirmation to delivery is 12–19 business days.

If processing takes 5 business days during a peak period, the estimated total is 15–20 business days.

These estimates are not guaranteed arrival dates. Customs processing, weather, carrier disruptions, seasonal volume and destination conditions may affect delivery.

  1. Other Destinations and Restrictions

Available destinations and shipping methods are shown at checkout.

The United States estimate above should not be treated as an estimate for another country. Where another destination is supported, consult the destination-specific estimate shown with the shipping option or contact us before ordering.

If checkout does not accept your address or offer a shipping method, we cannot accept an order for that destination through the standard checkout process.

  1. Shipping Fees

Shipping costs are calculated at checkout based on the destination and selected shipping method. You can review the charge before payment.

Free shipping applies only when an express offer covers the order. Any threshold or restriction must be stated with that offer.

We do not add an undisclosed shipping charge after you have completed payment.

  1. Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

The physical dispatch location may differ from our business address and may be outside your country. Our company’s address does not imply domestic fulfillment in the United States.

  1. Customs and Import Charges

International parcels may be subject to customs procedures.

Import taxes, duties or handling charges may apply under destination rules. Whether these are collected at checkout or payable separately depends on the destination and shipping arrangement.

Please contact us before purchasing if the treatment of import charges for your destination is unclear.

  1. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please check the email address supplied at checkout and your spam folder if the message is not visible.

A tracking number may be issued before the carrier records the first scan. Contact us if tracking remains inactive for an extended period.

  1. Delayed Shipments

If your shipment exceeds the estimated delivery period or tracking stops updating, email service@qevnoray.com with your order number and tracking details.

We will review the shipment and investigate with the relevant carrier or fulfillment provider. We will explain the available next steps and any appropriate remedy.

Handing a parcel to the carrier does not mean that we stop assisting with delivery concerns.

  1. Lost or Missing Packages

If tracking indicates delivery but the parcel cannot be located, check the mailbox, delivery area, reception desk, household members and carrier notices.

If it remains missing, contact us promptly. We will investigate the circumstances rather than automatically reject the complaint because tracking says “Delivered.”

Where non-delivery is confirmed and a remedy is appropriate, we will arrange a replacement, refund or other resolution consistent with the circumstances and applicable consumer rights.

  1. Incorrect Addresses and Failed Delivery

Please enter a complete and accurate delivery address.

If you discover an error, contact us immediately. Corrections cannot be guaranteed once fulfillment or shipment has started.

If a parcel is returned because of an address error or failed delivery, contact us to discuss redelivery or another resolution. Any proposed additional charge will be explained before you agree to it.

Customers are not charged to correct address or fulfillment errors caused by us.

  1. Multiple Shipments

An order may be shipped in separate parcels because of stock availability or fulfillment location.

Separate tracking details will be provided where applicable. We do not impose an additional undisclosed shipping fee merely because we split an order.

  1. Cancellation and Returns

To request cancellation before fulfillment begins, contact customer support immediately.

Successful cancellation before fulfillment has no cancellation fee. Once fulfillment or shipment has started, cancellation cannot be guaranteed.

See the Return & Refund Policy for the complete cancellation, return and refund rules.

  1. Contact and Business Information

Qevnoray™ is owned and operated by Shenzhen Xiuwai Huizhong Education Technology Co., Ltd.

Brand Name: Qevnoray™
Legal Company Name: Shenzhen Xiuwai Huizhong Education Technology Co., Ltd.
Owner: Luo Hongxiu
Business Address: Rooms 102–202, Unit 1, Building 67, Yitian Village, No. 1005 Yitian Road, Yitian Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong, China
Website: qevnoray.com
Customer Support Email: service@qevnoray.com
Customer Support Phone: +86 186 8214 3121
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)