PRIVACY POLICY
Shenzhen Xiuwai Huizhong Education Technology Co., Ltd. operates Qevnoray™. This Privacy Policy explains how we handle personal information when you visit qevnoray.com, make a purchase or contact us.
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Information We Collect
The information involved depends on your interaction with the store. It may include:
Your name, email address and telephone number.
Billing and shipping addresses.
Order details, selected products and purchase history.
Payment status, transaction references and other payment-related records.
Customer-support messages and information supplied with a request.
Account details, where account features are available.
Device, browser, IP address and website interaction information.
Cookie and similar technology information.
We collect information you provide and information generated through use of the website. Relevant service providers may also supply transaction, delivery or security information.
Please do not send unnecessary sensitive information through customer support.
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How We Use Information
We use relevant information to:
Process purchases and confirm payments.
Arrange fulfillment, delivery and tracking.
Respond to product and order questions.
Administer cancellations, returns and refunds.
Maintain customer accounts where available.
Operate, troubleshoot and improve the website.
Identify fraud, misuse and security concerns.
Maintain records and meet applicable obligations.
Provide marketing communications where permitted.
Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity, such as performing a purchase contract, meeting a legal obligation, consent or legitimate interests subject to applicable safeguards.
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Payment Information
Payment credentials are handled through the payment services offered at checkout. Their own notices explain their handling of payment information.
We receive the transaction information needed to administer your order. Do not email full payment-card details or authentication codes.
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Cookies and Similar Technologies
Cookies and similar technologies may support store functionality, checkout, preferences, security, website measurement and marketing features where enabled.
Where consent or an opt-out is required, applicable controls should be used before or during the relevant processing. You can also manage cookies through your browser.
Disabling necessary cookies may affect the cart, checkout or other functions.
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Information Sharing
We may share relevant information with providers assisting with website hosting, commerce functions, payment processing, fulfillment, shipping, customer support, security, analytics and permitted marketing.
We may disclose information where required by law or where necessary to address a lawful request, protect rights or investigate fraud.
If a business transfer affects customer information, handling of that information remains subject to applicable privacy requirements.
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International Processing
Our operating company is based in China. Customers and service providers may be located in other countries.
Information may therefore be processed outside your country. Where applicable, required safeguards are used for international transfers.
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Retention
We retain information for the period needed for its purpose, including order administration, support, accounting, fraud prevention, dispute resolution and applicable recordkeeping obligations.
Retention periods vary by the type of information and the circumstances. A deletion request may not require removal of records that must lawfully be retained.
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Security
We use reasonable safeguards appropriate to the information and processing involved. No online transmission or storage method can be guaranteed completely secure.
Please keep account credentials private and contact us if you suspect unauthorized activity.
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Privacy Rights and Choices
Depending on the law applicable to you, rights may include access, correction, deletion, portability, restriction, objection, withdrawal of consent and choices concerning certain marketing or data-sharing activities.
Contact service@qevnoray.com to make a request. We may need to verify your identity and authority before responding.
Where required, you may submit a request through an authorized representative, appeal a decision or complain to the relevant privacy authority.
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Marketing Preferences
You can unsubscribe from marketing emails using the unsubscribe instructions in the message.
Unsubscribing from marketing does not stop necessary order, shipping, refund or customer-service communications.
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Children’s Information
Some stationery may be used by children, but purchases should be made by an adult or with appropriate adult authorization.
We do not intentionally collect children’s personal information in violation of applicable law. If you believe a child has supplied information improperly, contact us so we can review and address the matter.
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External Websites
Links to external websites or services may appear on our website. Their own privacy practices apply to information you provide to them.
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Policy Updates
We may revise this policy when our services, practices or applicable requirements change. The current version will appear on this page with an updated date.
Additional notice or consent will be provided where required.
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Privacy Contact and Business Information
Qevnoray™ is owned and operated by Shenzhen Xiuwai Huizhong Education Technology Co., Ltd.
Brand Name: Qevnoray™
Legal Company Name: Shenzhen Xiuwai Huizhong Education Technology Co., Ltd.
Owner: Luo Hongxiu
Business Address: Rooms 102–202, Unit 1, Building 67, Yitian Village, No. 1005 Yitian Road, Yitian Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong, China
Website: qevnoray.com
Customer Support Email: service@qevnoray.com
Customer Support Phone: +86 186 8214 3121
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)